To Report Lost or Stolen Debit Cards Call:
Card Fraud Issues Call:
WVNB strives to offer the latest in internet banking technology for personal and business use. With online banking you can access your accounts, make transfers and pay bill online. We use a fully encrypted website to ensure that information you transmit to us is not intercepted by unauthorized third parties. Our internet banking employs multifactor authentication through water marks, challenge questions and secure cookies.
Access, IDs and Passwords
When you enroll in WVNB's online banking platform we will issue a User ID and Password. You will be required to select a password that is 8-12 characters long, alpha, numeric and contains a special character. If you fail to login successfully please contact the retail team during banking hours at 623-536-9862. You can also register for self password resets within the online banking platform under the options tab.
Multi Factor Authentication
Our platform uses several validation points during the login process and when generating a transfer or registering a new bill payment payee. You should be familiar with the bank's website and recognize the picture you selected during the online banking registration process. You may prompted to respond to challenge questions when signing in form a new device or generating a transaction that is out of character.
You should never enter your online banking credentials if you feel you have been directed to a spoofed web site or if you do not see your personal image at the login screen. If you have identified an issue with accessing our web site please contact the bank immediately and advise of the situation.
If at any time you feel that your account has been compromised or transactions have been paid through your account that were not authorized please contact a WVNB customer service representative as soon as possible by calling 623-536-9862. If your debit card has been lost or stolen you can contact 1-888-297-3416 24 hours a day, seven days a week. WVNB's fraud department will attempt to contact you via text message, email or phone call, when your debit card is being used in a suspicious manner.
WVNB may also contact you regarding suspicious activity on your account or to assist with online banking access. Please be assured that WVNB will never request that you divulge your personal information, user IDs or passwords. As a consumer you should never divulge this information to anyone over the phone or electronic communications.
At WVNB(Member FDIC), we guarantee that you will not be liable for any unauthorized Online or Mobile Banking transaction as long as you report the unauthorized transaction by calling us at 623-536-9862 within 60 days from when your statement is made available.
Protecting Your Personal Information
Protection of your personal data will reduce the risk of identity theft and other financial crimes. There are four main ways to accomplish this:
For additional information please visit any of the following web sites:
Phishing and Spear Phishing
This is the number one tool of hackers across the globe. Emails with malicious attachments or links to malicious web sites have taken down organizations such as Sony, the DOD and local municipalities. These emails are no longer limited to poorly written requests from Nigeria to help move millions of dollars. Hackers are employing resources to tailor emails to specific users using online data from social media websites, company web sites and hacked emails, known as Spear Phishing.
Commercial Banking Products
WVNB recommends that all business that use online banking to generate payments, wire transfers or ACH originations consider the following best practices to ensure a safe and secure environment:
If at any time you feel your business online banking profile has been compromised or you believe your business's network has been breached, please notify WVNB as soon as possible at 623-536-9862.
Following A link
If you follow a link within the WVNB.net domain you should see a disclaimer window appear on your screen that states "We do not endorse, approve, certify or control external sites and do not guarantee the accuracy, security, or privacy of the site. If you wish to leave our site please click Okay". If you do not see this alert please notify WVNB at your earliest convenience. The issue is likely that we forgot to add the pop up, but it could also be a sign of a rogue link.